SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of should-buy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ürün tamda görselde görüldüğü gibi. Yumuşak silikon,cırt cırtlı .
Not received and Refunded
as described
Пока не опробовали, надеюсь,что поможет от царапок.
Спасибо за товар .. С этой эпидемией очень долго шла посылка ..
As in the description
Nice, however, it take almost 2 months for me to get the product
easy for e kids to kick it off. not very useful
It seemed too small for my British. But overall good. It is convenient to dress, the quality is good, soft. Come quickly. Until I experienced, I did not wash the cat, but I dressed. It's funny. Very funny.
ok
Fast delivery. It smells when unpacking very strong plastic. My cat was only very quiet when winding and then looked like a frappierter Turkey. As I you to test aufstellte was to bull and has the protectors sequentially kicked off, next time so quiet solid slightly festmachen. Am satisfied as
ok
Good product. Tested on maine coon cat, fits well, cat cannot scratch you but my cat still hates showers
Never received the item and the store refunded me the money. Thank you
Excellent same like photo. I recommend
All as in the photo and description, thank you
Funny, soft covers came)) there is a little smell, but I think it will blow out. Very happy this product, the truth has not yet tried in fact, but I think everything will be super))
Same as description
Finally washed for good! It is accordingly combed.
The idea is good, but unfortunately, do not stick to the cat on his paws, quickly flee
Delivered quickly, but cat does not like))
Very good stores, good quality, fast delivery, perfect packet tracking via e-mail Highly recommend!
Ordered 12.04 came 06.05 not used yet, later add
The shipping was very fast, even during this coronavirus issue. Came in little over 1 week after ordering. Cute and just as expected
Everything came in the best way