SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of should-buy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very long delivery to Minsk, almost two months. The backpack itself is excellent. Many compartments and pockets, the quality of tailoring and fabrics is excellent
Wow backpack! The child is delighted. Came very quickly! Seller recommend!!!
It's good.
nice, good quality
The backpack is well sewn, the threads do not stick out, the quality is excellent. Together with the backpack, the store put two gifts: a keychain in the form of a soft toy and a badge.
So cute. I feel like a school girl again! LOL Loved it, loved it, loved it!!!
Quality and versatility.
I read reviews and ordered a child to school. Well, what to say-it's Baul, huge, the photo shows how much more space is above the textbooks, the bottom is soft and wide, under the weight of textbooks still sagging, due to this, the textbooks are almost on the Pope and at the top is empty. Even if Fiz-ru put a lot of places with shoes. Baby 140 cm. I put 5 stars because the description corresponds, the quality is also not bad. But I ordered another backpack for school.
The backpack is very nice, but I had to pay for customs clearance, I paid an additional BGN 16.80. Arrived on time!
The backpack is excellent! A lot of pockets. Fabric top water repellent. There is no smell at all. The quality of seams and material is excellent. In Samara came in 2 weeks. Especially pleased with the gift from the store-a keychain and smiley. I recommend the seller! Great goods!
It is superior
magnifique
Very satisfied with the purchase. There are many different compartments and pockets to correctly place school supplies, keys, phone. Light, does not get wet in the rain. Super!
A good, high-quality backpack for girls. Many pockets, it's convenient to school. My daughter (9 years old) really liked.
Not super, but norms. Prel in 2 weeks by miist
Backpack, chic! The daughter is delighted! very roomy, a bunch of offices. completely corresponds to the picture, the same beautiful and bright. Delivery is fast, I recommend.
A good roomy backpack, very many compartments, but the color is not pink and dirty pink, that somewhat spoils the impression of what was seen but not critical, the delivery took about three weeks, came new mail
A hole pocket at reception but the bag remains of good quality and with a large volume of storage and several pockets what is convenient
Good, but a little girl 8-9 years old big.
The backpack is quite high quality, it is sewn well, the lines are even, the threads do not stick out. Roomy, many pockets. For a child of the fourth class, everything got in and there was still room. So far only one drawback-long hoods, if the straps tighten strongly, they stick down strongly and where to attach them is not clear. And so a very decent product, I want to hope and will last a long time. Recommend!
Very good Am Satisfied
Excellent!
Cool, light, very roomy. We recommend definitely. And very fast delivery.
Great quality. Very fast delivery.
рюкзак понравился, на вид прочный, много карманов, вместительный.