Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of should-buy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
The watches are in good condition, however, the boxes arrived somewhat crushed. I would recommend better packaging.
C***S –
Really fast delivery i never had something so fast delivered to me during the pandemic ,the m5 bands are awesome for this price the boxes were a little beat up but its ok , store recommended !!
M***a –
Excellent so far, I haven’t tried battery life yet but so far all ok
R***r –
I ordered December 8 received a box of January 11 a little crumpled but the bracelet is intact, although it is discharged.
Customer –
The goods are whole, charged quickly, not yet used
U***m –
Very good for the price. There are plenty of features and I really like how you can customize the watch face with your own pictures!
E***l –
OK. Boxes are broken.
S***s –
Zobaczymy co to warte.
R***H –
Всё супер.
F***f –
The order was made 07.12 came 29.01. The clock came in the box it was not broken
A***s –
Everything works, just like the picture. Complies with description Thank you
E*** –
Arrived all perfect with only 16 days
A***r –
Very good like reliable store positive
M***o –
The watch is arrived in about a month, its carton box was somewhat ruined, but inside was all intact. It seems that it works well, it I took to make a gift and then I couldn’t try it a lot, though I saw that the heart rate monitor works well. The price is excellent!
T***r –
Bracelet Super
V***v –
коробка прийшла дуже помята але сам апарат працює надіюсь перепродаж його вигідно)))
V***v –
The box came dugely crumpled ale himself Parat pratsiuya I will oversell Yogo vigorodno)))
V***o –
Thank you arrived blazing fast… the box a little broken but the content intact. It works great advice store.
Customer –
All is well, but delivery, to Russia arrived 19.12.2020, and received 02.02.2021,45 days of fucking
M***a –
looks good, easy to use, but took some time to connect with app. nice, basic smartwatch.
E*** –
Arrived in perfect condition
N***a –
super
D***L –
Very good watch ..its working prrfecet and band is very comfortable to wear
F***n –
Excellent service
A***o –
Perfectly meets as advertised
C***r –
Excellent, good quality, exact as in the photo, sent. Very fast, excellent store and service.