Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of should-buy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***h –
All the whole in the kit. Courier delivery
R***r –
Delivery about a month. Packed very high quality, thanks to the store.
M***v –
It is attached to the wall with a sticker. If the wall is smooth, then everything is OK, but if it does not withstand the drilling question. And
G***o –
Very high quality brush. Light and durable. Quickly and reliably glued even to the relief tile. I’m happy with the purchase. Recommend.
M***a –
good quality, easy assembly and fast shipping. I will test it and add another opinion after some time.
O***a –
The parcel came exactly in 12 days for a long time wanted, but the price did not dare to buy, and all the same I did. I liked the quality, it consists of a handle of three parts, plastic is good. I think my money is worth, though I did not come in a box, but in a blown air package, it’s reliable enough.
R***a –
Very good was perfect!! Like!! Only the cable could be strengthened, the price paid!! But everything is ok!!
С***а –
Delivery is super fast. Ershik simpotichny
I***n –
Very fast delivery, courier brought in 2 days. It’s very not usual that the urshik is silicone. In my opinion, classic better catch dirt and wipe off the toilet, here you need to make more effort. Perhaps it is more versatile and will last longer.
T***a –
Everything is fine, the packing is good. Everything is whole and not crumpled. It came very quickly (4 days) by courier home.
K***a –
Ordered 22.01, 25.01 courier delivered home (SPB), full set, all OK
A***v –
Доставка из России, пришёл быстро, примерно за 5 дней, коробка была вся мятая, но ёршик оказался целый, немного был замят край крепления на стену, но все приклеилось отлично, ёршиком доволен, свою функцию выполняет отлично!
E***a –
At first glance good quality, delivery to Surgut of the Week 2)
L***l –
The goods went to St. Petersburg in 3 days. The box is whole. I ordered in the kitchen under the viccar on Friday night, brought the courier on Monday, at lunch. It’s cool. In the maximum for such a turd I would give from 1500 rubles and to…
R***r –
Доставка в СПб на третий день. Всё как в описании. Размер небольшой.
P***g –
Very beautiful and easy to assemble
A***a –
Delivered in 2 days. The design is good, the quality is normal. How convenient it is, it is not yet clear.
D*** –
Excellent ërshik
N***a –
Delivery quickly, Courier. Could be cheaper) while it keeps. A week somewhere hanging