Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of should-buy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
משחק מעולה! הגיע תוך שבועיים לישראל לא היתה תקשורת עם המוכר.
S***t –
Parcel received within 12 days in good condition, well packaged, good reference as in description, overall good quality. Color of objects are beautiful, I would say it is a good memory game. thank you very much to store. I recommend.
Customer –
Very good delivery fast enough according to the description.
A***n –
The game is very nice and seems rezistente. It’s worth buying. Very happy with the purchase
Customer –
It’s great as in the description and the details are large.
V***r –
perfect
N***r –
Orders came in one package. Sorry did not have time to deliver our mail until December 30. Delivery was from December 12 to December 31. The game is excellent, immediately played as soon as printed. The child liked it, you can take it to school. Thank you.
H***R –
I recommend, it was lost in my delivery post office which causes a delay in delivery’ other than that, the shipper revert quickly on the matter. its a good product and good quality
P***a –
Błyskawiczna wysyłka.
C***r –
Fast delivery. This game doesn’t have a box
U***a –
Interesting game, liked both children and adults. All the parts are smooth, well processed, only a pair of chess is slightly smaller than the rest in the top, but the functionality does not affect. It was packed securely, in a single film, chess and cubes in a bag.
O***a –
Great game. Nieidealnie equal pawns
O***e –
Patiko. Kokybiška
S***a –
В Омск за три недели. Игра очень понравилась. Развивает внимание и память. Покупкой довольна! Продавцу спасибо. Рекомендую!
R***r –
Came quickly, well packed. the tree is quality, all as in the picture 🙂
G***r –
Πολυ όμορφο.Συνιστώ.
Customer –
very nice product highly recommended
D***r –
A really nice match! Child is happy!
K***o –
Me and my daughter 5 years old really liked the game. Develops memory! Good quality, pleasant to the touch.
Customer –
très bon produit