SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of should-buy.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came quickly, in 16 days. Sent as a gift a sticker that can be attached (or Scotto such) cute backpack, the friends asked about him. I did not communicate with the store. When I first got here, I felt a lot of groin, the hour was on the balcony. The seams are even. Definitely recommend
All is well. Delivered neatly folded. Thank you.
The backpack came exactly on time well made description corresponds to the daughter she is very satisfied
So, the backpack came very quickly. About 2 weeks before Hmao. True, the first layer of the package was slightly cut, but, most likely, it was already such delivery. Yes, the backpack is beautiful, but... From it comes the smell of dull fish (so nasty that it's bad). When the smell will fade (I hope so), then I will make a more accurate feedback.
The product corresponds to the description, the quality of performance is good. There is a minus foreign chemical smell. We try to weathered) came quickly.
Comfortable, roomy backpack. The straps are adjustable, but the material they are made of is not very durable. No smell. For such money an excellent product!
Backpack, as in the picture. Sewn well. But came with some strange smell of fish.
KAEF
I ordered 19.07 came 24.09, the briefcase is in good condition, I thought it would be a little more size, there is almost no smell, in general, a good portfolio.
The backpack is cool. My daughter is delighted! Pleasant corduroy fabric. The smell was a little. Half a day hung on the balcony turned-the smell is gone, now everything is fine. Thank you for the product! I recommend.
Delivery is fast, the quality is excellent.
Straightening though how to fish. But immediately came to and I like it very har exactly as the pictures <3
Delivery month, quality is good, the daughter is happy, I recommend.
The backpack is good. Quality like too. Unfortunately, there is a terrible smell. It was like a cat. Now it is ventilated on the balcony, I hope it will help quickly.
Backpack Super!!! I liked it very much!!!
I went 3 weeks to Ulan-Ude) there is a smell but I think it will fade. The store put a gift)
Good Goods
Cool backpack, everything is fine, thank you)
The color is bright, the quality is good. The goods came very quickly, on time of expected delivery.
Backpack is good, corresponds to the picture, the quality is nomal, there is no smell, thanks for the goods
Very cute, but śmierdział rybą, thankfully smell the zmył
I came quickly. But with a terrible fish smell. In the night on the balcony was ventilated. Backpack, as in the photo. Baby satisfied
The backpack is good, but the smell of tight fish is creepy, after washing has weathered
The briefcase came good, just like in the photo, but stuck out somewhere strings, but I cut them off. Next, it is very unpleasant groin, so I washed by hand and the smell weathered. The briefcase is strong, because it carries 8 lessons well and so on. So you can safely take it))
Fully corresponds to the photo on the site. Quality is good. The child is very davolen. Used as a school backpack. Solid 5.